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Refund Policy

Overview

If the servers are not for you, you get your money back

Try us, and if you are not happy with the servers we return everything you paid, minus the Stripe or PayPal processing fees if there were any.

No time limit to watch, no forms, no conditions. Just ask.

Refund Policy for Account Credit

For an ordinary credit refund, we refund unused account credit on request. Your remaining paid balance can be refunded minus payment processing fees and any services already used. Bonus credits and promotional amounts are non-refundable.

Where The Money Goes

Original payment method only

A refund is always returned to the payment method it was paid with. We do not pay out to a different card, bank account, wallet or PayPal address, and we never ask you for bank details to process a refund.

What We Refund

What We Refund

  • Paid credit only - The actual amount you paid
  • Unused balance - From your paid credit (minus bonuses/vouchers)

What We Don't Refund

These apply to an ordinary credit refund, not to the "not happy with the servers" case above.

  • Bonus credits - Any promotional amounts added (e.g., 20% bonus)
  • Payment processing fees - Charged by PayPal, Stripe, etc.
  • Used credit - Services already consumed
  • KYC verification fee - The administrative fee (up to €20) charged when your payment does not match your registration

KYC Verification Fee

Non-refundable

If your payment does not come from the same country you registered with (or your details otherwise do not match your payment), we may run a full KYC verification. This carries an administrative fee of up to €20, which is non-refundable and is deducted from your account balance.

You can avoid it entirely: pay from the same country you registered in, using details that match your account.